Official limau88 Document

Limau88 Privacy Policy – Personal Data Protection for Malaysian Players

At limau88, your privacy is more than a legal obligation — it is a core value we take seriously. Find out how your data is collected, used, and fully protected.

Last Updated: 1 July 2026  |  Version 2.4

Limau88 Privacy Commitment at a Glance

256-bit SSL Encryption

All data transmitted between your device and our servers limau88 protected by industry-standard encryption — the same level used by online banking in Malaysia.

PDPA 2010 Compliance

Privacy Policy limau88 is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data protection legislation.

No Data Selling

Your personal data has never been, and will never be, sold to any third party for marketing or advertising purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your data at any time. Submit your request through support limau88 and we will respond within 14 business days.

Secure & Protected Servers

Your data is stored in a secured server environment with strict access controls, continuous monitoring, and regularly scheduled backup systems.

Easy Unsubscribe

If you do not wish to receive marketing communications from limau88, you may unsubscribe at any time via your account settings or by contacting our support team.

01 Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is published by limau88 ("Platform", "we", "us") to transparently explain how we collect, use, store, protect, and disclose your personal information when you use the platform limau88 accessible via limau88.app.

This policy applies to all users of the platform limau88 — including visitors without an account, registered members, promotion participants, and any individual who interacts with our services. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

By accessing or using the limau88, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform limau88. Your continued use of the platform following the publication of any Policy amendments constitutes your acceptance of the latest version.

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limau88's Commitment: We take your privacy seriously. This policy is written in plain language that everyday users can understand — not confusing legal jargon. If anything is unclear, please reach out to our support team.

02 Types of Personal Data We Collect

limau88 only collects data necessary to operate the platform, deliver services, process transactions, and fulfil regulatory requirements. Below is a full overview of the types of data we may collect:

Data Category Sample Information Primary Purpose
Personal Identity Full name, MyKad number, date of birth, gender Identity verification, KYC compliance
Contact Information Malaysian phone number, email address, residential address Communications, account verification
Financial Data Malaysian bank account numbers, e-wallets (TNG, GrabPay, DuitNow), transaction history Processing deposits & withdrawals
Usage Data Game history, betting logs, promotional activity Service improvement, fraud detection
Technical Data IP address, device type, browser, operating system Security, technical troubleshooting
Cookie Data Session cookies, preference cookies, analytics data Platform functionality, user experience

We do not collect data that is irrelevant to the platform's operations. Sensitive information such as passwords is stored in encrypted form and is not accessible to any member of staff. limau88 in its original form.

Data Minimisation Principle: limau88 follows a "collect only what is necessary" principle — we do not request information that is not required for the stated purpose. If any information request seems irrelevant to you, please contact us.

03 How Your Data Is Used

Every piece of data we collect is used for a clear and legitimate purpose. limau88 uses your personal data for the following purposes:

  • Account Management: Creating, verifying, and managing your member account on limau88, including the required KYC (Know Your Customer) process.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, and managing withdrawals to your Malaysian bank account or e-wallet.
  • Service Provision: Enabling you to access and play all games on limau88 — slots, Live Casino, baccarat, virtual sports, e-sports and jackpots.
  • Security & Fraud Prevention: Detecting and preventing fraud, money laundering, account abuse and any other unlawful activity on the platform.
  • Service Communications: Sending important notifications relating to your account, transactions, security and platform updates that you need to know about.
  • Platform Improvements: Analysing usage patterns (in aggregate and anonymised form) to improve platform features, performance and user experience limau88.
  • Legal Compliance: Fulfilling regulatory obligations, reporting requirements, and requests from competent authorities in Malaysia.
  • Marketing (with consent): Sending promotional information, bonuses and offers limau88 to you — only if you have agreed to receive it. You may withdraw this consent at any time.

limau88 will not use your data for any purpose not stated above without first obtaining your fresh consent.

04 Data Sharing & Disclosure to Third Parties

limau88 takes a strict approach to sharing your personal data. We does not sell your personal data to any third party. However, in certain limited circumstances, data may be shared with the following parties:

  • Malaysian Payment Providers: Required transaction information is shared with payment providers such as Malaysian banks, Touch 'n Go, DuitNow, and other e-wallets solely for the purpose of processing your deposits and withdrawals.
  • Game Providers: The minimum necessary data is shared with game software providers to enable gameplay and to resolve any technical disputes.
  • Regulatory Authority: Information is shared when required by Malaysian law, court order, or directive from a competent authority.
  • Identity Verification Services: Minimum identity data is shared with third-party KYC service providers solely to meet legal compliance requirements.
  • Analytics Services: Anonymised technical and usage data (not personal data) may be processed by analytics tools for platform improvement purposes.

All third parties working with limau88 are required to uphold security and privacy standards equal to or higher than our own. They are not permitted to use your data for any purpose beyond what is specified in their agreement with us.

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We Do Not Share For: Third-party advertising, marketing list sales, commercial profiling, or any purpose unrelated to the provision of our services limau88 to you.

05 Data Security Measures

Protecting your personal data is our top priority limau88. We implement multiple layers of technical and organisational safeguards to protect your data:

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Full Data Encryption

SSL/TLS 256-bit encryption for all data in transit. Passwords and sensitive data are stored in hashed form and cannot be decrypted.

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Strict Access Controls

Only authorised personnel may access data, strictly on a need-to-know basis. All access is logged and monitored.

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24/7 Monitoring

Our automated monitoring system detects suspicious activity and unauthorised access attempts in real time.

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Scheduled Backups

Data is automatically and regularly backed up to a separate, secure environment to ensure recovery in the event of an unexpected incident.

Although limau88 takes every reasonable precaution, no security system can guarantee absolute 100% protection. Should any data security breach occur that affects you, limau88 will notify you promptly in accordance with the requirements of PDPA 2010.

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Your Responsibilities: Account security is a shared responsibility. Always use a strong password, never share your login credentials, and enable two-factor authentication (2FA). Report immediately to limau88 if you suspect any suspicious activity on your account.

06 Data Retention Period

limau88 only retains your personal data for as long as it is needed for the original purpose of collection, or as required under applicable Malaysian law. The general principles we follow are:

  • Active Account Data: Retained for as long as your account remains active with limau88 and until the applicable legal retention period has elapsed.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable Malaysian financial and tax legislation.
  • Identity Verification Data (KYC): Retained for a minimum of five (5) years after the business relationship ends, in accordance with the Anti-Money Laundering Act 2001 (AMLA).
  • Communication & Support Logs: Retained for three (3) years for dispute resolution and service improvement purposes.
  • Anonymous Analytics Data: May be retained for a longer period as it contains no information that can identify a specific individual.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you personally. The deletion process employs methods that ensure the data cannot be recovered.

07 Your Rights Regarding Personal Data

As a member of limau88 and data subjects under PDPA 2010, you hold the following important rights, which you may exercise at any time:

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Right of Access

Request a copy of the personal data we hold about you. We will provide this information within 21 days.

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Right to Rectification

Request corrections to inaccurate or outdated data. We will update your records within 14 days.

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Right to Erasure

Request deletion of your data (subject to legal requirements). A review will be completed within 30 days.

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Right to Object

Object to data processing for marketing purposes. This request will be actioned immediately.

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Right to Data Portability

Request your data in a structured, machine-readable format for transfer to another platform.

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Right to Restriction

Request that the processing of your data be restricted in certain circumstances while the matter in question is being investigated.

To exercise any of the rights above, please contact our support team limau88 via live chat or email at support@limau88.app. Please state your request clearly and include your registered phone number for identity verification. We will respond within the timeframe specified for each request type.

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You also have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and the matter cannot be resolved directly with us.

08 Cookies, Tracking Technologies & Your Choices

limau88 uses cookies and similar tracking technologies to ensure the platform runs smoothly and to provide you with a better experience. Cookies are small text files stored in your browser when you visit our platform.

Cookie Settings

You can manage or disable optional cookies through your browser settings or using the panel above. Please note that disabling certain cookies may affect the functionality of some parts of the platform. limau88.

09 Children's Data Protection

Platform limau88 is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge — for example, through account registration using false information — we will take the following steps immediately:

  • Immediately suspending the associated account.
  • Delete all personal data collected from that individual.
  • Voiding all related transactions and balances.
  • Taking appropriate action in accordance with applicable Malaysian law.

If you are a parent or guardian who suspects that your child may have registered for or accessed the platform limau88 without authorisation, please contact our support team immediately via live chat or email at support@limau88.app.

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To Parents: Please monitor your children's internet activity and ensure they do not access any online gambling platforms. limau88 takes this social responsibility seriously and enforces a strict age verification system during registration.

10 Changes to This Privacy Policy

limau88 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When we make material changes to this Policy, we will notify you through:

  • In-platform notifications limau88 which you will see upon your next login.
  • Updates the "Last Updated" date at the top of this page.
  • In the event of significant changes, a notification may be sent via email or SMS to your registered phone number.

We encourage you to review this Privacy Policy periodically — at least once every six months — to stay informed about how your data is handled. Your continued use of the limau88 following the publication of any Policy amendments constitutes your acceptance of the latest version.

11 How to Contact Us & Submit a Complaint

If you have any questions, concerns, or complaints regarding this Privacy Policy or how limau88 handling your personal data, please reach out to us through the following channels:

  • Live Chat: Available 24/7 directly from the platform limau88 — the fastest way to get an immediate response.
  • Privacy Email: support@limau88.app — for detailed enquiries or formal requests. Please include "Privacy Enquiry" in the email subject line.

For formal requests relating to data rights (access, correction, deletion, etc.), please submit via email and include:

  • Your full name as registered on your account limau88.
  • A registered Malaysian phone number (for identity verification).
  • The type of request you are submitting, with a clear description.

We are committed to addressing all privacy-related requests within 14 to 21 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the relevant privacy regulatory authority in Malaysia.

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Our Promise: limau88 is committed to addressing every privacy enquiry with care, respect, and within the promised timeframe. Your privacy is not merely a formality to us — it is a genuine responsibility we honour every day.

Related Documents & Policies

Your Security & Privacy is Our Priority

limau88 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). All data is processed transparently and responsibly. For any privacy-related enquiries or requests, contact us at support@limau88.app or via 24/7 live chat.

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Your Data Is Safe. Your Experience Starts at limau88!

With bank-grade security and full PDPA compliance, play with confidence at limau88. Register for free today and enjoy over 1,000 of Malaysia's best games.

By registering, you agree to the Terms & Conditions and limau88's Privacy Policy. 18+ only.

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