Limau88 Terms & Conditions – Official Platform Rules & Policies

01 Introduction & Acceptance of Terms

Welcome to limau88 — an online entertainment platform operated under the domain limau88.app. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Member", "User") and limau88 ("Platform", "we", "us").

By accessing, registering, logging in to, or using any part of the platform limau88 — including the website, services, games, promotions, or content — you are deemed to have read, understood, and agreed to be bound by all provisions of these Terms, along with all policies, rules, and guidelines published by limau88 from time to time.

If you do not agree with any part of these Terms, you are advised to discontinue use of the platform limau88 immediately. Continued use of the platform after the Terms have been updated or amended constitutes acceptance of those changes.

02 Member Eligibility

To register for and use the services of limau88, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration. limau88 strictly prohibits minors from using this platform in any capacity.
• A Malaysian citizen or an individual legally residing in Malaysia at the time of registration.
• Holds an active Malaysian phone number that can be used for identity verification purposes.
• Legally capable of entering into a binding agreement under applicable Malaysian law.
• Has never been blacklisted or had an account suspended by limau88 previously.
• Not currently subject to bankruptcy proceedings or any active debt management arrangement.

limau88 reserves the right to request proof of identity, age, and residency at any time. Failure to submit the required documents within the specified timeframe may result in account suspension or closure.

03 Registration & Account Management

Each user is only permitted to hold one (1) active account at limau88. Holding multiple accounts — whether using different names, phone numbers, IP addresses or payment details — is strictly prohibited and considered fraudulent.

• All information provided during registration must be truthful, accurate and up to date. You are responsible for keeping your details current should any changes occur.
• Your account password is entirely your own responsibility. limau88 will not be held responsible for any loss resulting from a shared or compromised password.
• Do not share your login credentials with anyone. limau88 will never ask for your password through any communication channel.
• Suspicious account activity must be reported to the support team limau88 immediately.
• Accounts may not be transferred, sold or lent to any other party.

Identity verification may be required before your first withdrawal or when requested by the compliance team. limau88. Documents that may be requested include a copy of your MyKad, bank statement, or proof of current address.

04 Deposits & Withdrawals

limau88 only accepts deposits and processes withdrawals through approved and legitimate Malaysian payment methods. All financial transactions on this platform are conducted in Malaysian Ringgit (RM/MYR).

Accepted deposit methods:

• Touch 'n Go eWallet (TNG eWallet)
• DuitNow QR & DuitNow Transfer
• GrabPay Malaysia
• Boost eWallet
• ShopeePay Malaysia
• FPX (Financial Process Exchange) – Maybank2u, CIMB Clicks, Public Bank Biz, RHB Now, and other major Malaysian banks

Deposit: The minimum deposit amount is RM10 per transaction. No general maximum amount is set, though specific limits may apply based on your account verification level and VIP tier. Deposited funds are typically credited to your account balance within 1–5 minutes.

Withdrawal: The minimum withdrawal amount is RM30. Withdrawal requests are processed within 1–3 business hours (9 AM – 9 PM, 7 days a week) to a verified Malaysian bank account or e-wallet registered in the member's name. Withdrawals may only be made to an account held in the same name as the limau88.

Any deposit attempt made using a payment method not listed above, or via a third-party account, may result in funds not being credited and will be subject to an investigation process. limau88 is not liable for any financial loss arising from the use of unauthorised methods.

05 Bonuses, Promotions & Rewards

All bonuses, promotions, and rewards offered by limau88 is subject to specific terms and rollover requirements as stated in the details of each offer on the Promotions. The following general rules apply to all bonus types:

• Each promotion may only be claimed by eligible members within the specified validity period.
• Bonuses cannot be withdrawn directly — bonus funds must first meet the required rollover before any withdrawal can be made.
• Winnings generated from bonus credits will remain as bonus credits until the rollover requirement has been fully met.
• If you make a withdrawal before the rollover requirement is met, all related bonus credits and winnings will be automatically forfeited.
• Only one deposit bonus may be active at a time unless otherwise stated.
• limau88 reserves the right to void any bonus where abuse or fraudulent activity is suspected.
• Bonuses that are not claimed within their validity period will expire and cannot be recovered.

For detailed information on each promotion, including rollover requirements, minimum deposit amounts, eligible games, and validity periods, please refer to the limau88 Promotions.

06 Game Rules

All games offered at limau88 — including jackpot slots, baccarat, Live Casino, virtual sports, E-Sports, and other games — are operated using a certified random number generator (RNG) audited by an independent testing body. This ensures that all game outcomes are entirely random and cannot be manipulated by any party.

• Settled game results are final and cannot be altered or disputed, except in cases of verifiable technical error.
• Any technical disruption during an active game session will be resolved based on system records. limau88. Outcomes are determined based on server data, not what is displayed on the user's screen.
• Bets cannot be cancelled once final confirmation has been made by the system.
• In the event of a dispute regarding game outcomes, the server record limau88 is final and binding.
• The use of automated software, bots, or any tools to manipulate games is strictly prohibited and may result in immediate account closure.

For sports games — including EPL football betting, Malaysia Super League, badminton, boxing, and e-sports — additional terms regarding odds calculation, postponed match rules, and refunds apply as stated in the sports policy section on the platform.

07 Member Conduct & Ethics

All members limau88 are required to conduct themselves with respect and responsibility in all interactions on this platform. The following actions are strictly prohibited:

• Fraud & Manipulation: Any attempt to defraud the system, manipulate games, exploit software bugs, or falsify account information.
• Money Laundering: Using the platform limau88 for any purpose related to money laundering or unlawful financial activity.
• Multiple Accounts: Opening, using or accessing more than one account to gain an unfair advantage in promotions or gameplay.
• Bonus Abuse: Using techniques or strategies designed to unfairly exploit the bonus system, including related forms of bonus arbitrage or bonus hunting.
• System Disruption: Any attempt to interfere with, damage or gain unauthorised access to our systems or servers limau88.
• Offensive Language: Using offensive, threatening, or abusive language when communicating with our support team.

limau88 reserves the right to investigate and take appropriate action against any member suspected of violating the above rules, including suspending or closing their account and withholding any balance associated with fraudulent activity.

08 Account Closure & Suspension

limau88 reserves the right to suspend or close any member's account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any provision within these Terms.
• Confirmation that a member is under 18 years of age.
• Providing false information during registration or identity verification.
• Suspected activity related to fraud, money laundering, or financial crime.
• Account closure request by a competent authority.
• A voluntary account closure request initiated by the member.

If your account is closed due to a breach of these Terms (rather than a voluntary closure), any credit balance associated with fraudulent activity or bonuses with unfulfilled rollover requirements may be withheld or voided. Genuine deposit balances unrelated to any fraudulent activity will be returned subject to our standard review process. limau88.

Members who wish to voluntarily close their account may contact the support team limau88 via live chat. Voluntary account closure requires all active rollover requirements to be fulfilled first, or the relevant bonuses to be forfeited, before any balance can be withdrawn.

09 Platform Liability Limit

limau88 provides its platform and services on an "as is" and "as available" basis. While we make every effort to keep the platform running smoothly at all times, certain situations beyond our control may arise.

• limau88 is not liable for any financial loss, indirect damages, or disruptions arising from technical failures, internet outages, server issues, or circumstances beyond our reasonable control.
• Any game results made during a verifiable technical disruption will be reviewed based on server records and resolved fairly.
• limau88 is not liable for any losses arising from unauthorised use of the platform by third parties due to a member's failure to safeguard their account.
• Platform limau88 may undergo scheduled maintenance. Advance notice will be provided where possible.

10 Privacy Policy & Data Protection

Collection, use and protection of members' personal data limau88 is regulated by Privacy Policy which forms part of these Terms. By agreeing to these Terms, you also agree to the limau88 Privacy Policy.

• Your personal data is collected solely for the purposes of platform operations, identity verification, transaction processing and service improvement.
• All data is protected with 256-bit SSL encryption and stored in a secure server environment.
• Your data will not be sold to third parties for marketing purposes without your consent.
• You have the right to request access to, correction of, or deletion of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

For full details on how we handle your data, please read limau88 Privacy Policy.

11 Responsible Gaming

limau88 is fully committed to promoting responsible gaming practices. We provide a range of tools and resources to help members manage their platform usage in a healthy way:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits through their account settings.
• Session Time Limit: Set session reminders or time limits to manage the duration of your gaming sessions.
• Cooling-Off Period: Take a break from the platform for 1 to 90 days at your own request.
• Self-Exclusion: Blocking platform access for an extended period for those who need more serious assistance.
• Active Monitoring: Our system monitors gameplay patterns and will reach out to members if signs of concern are detected.

If you or someone you know is struggling with gambling, please read Responsible Gaming Guide or contact our support team limau88 for assistance and referral to appropriate support agencies in Malaysia.

12 Amendments to Terms & Conditions

limau88 reserves the right to review, update or amend any part of these Terms at any time based on operational requirements, legal changes or business decisions. Amendments take effect immediately upon publication on this page, unless a different effective date is specified.

It is your responsibility as a member limau88 to review these Terms & Conditions periodically. Continued use of the limau88 following the publication of any amendment shall be considered your acceptance of the updated version of the Terms.

For amendments deemed material or significant, limau88 will endeavour to notify members via in-platform notifications or email (where applicable) at least 7 days before any changes take effect.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform limau88, our team is ready to assist you at any time:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the limau88. Target response time is under 2 minutes.
• Email: support@limau88.app — for enquiries that require documentation or detailed clarification.

For formal complaints regarding disputes or issues that cannot be resolved through standard support, please submit a written complaint to the email address above with the subject line "Formal Complaint", including your full account details and a thorough description of the issue.

These Terms & Conditions are governed by and construed in accordance with applicable Malaysian law. Any disputes that cannot be resolved through discussion will be referred to a mutually agreed dispute resolution forum.